Last updated: May 16, 2026
Privacy Policy
Eltera Digital Teknologi Indonesia ("Eltera", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you visit eltera.id.
1. Information We Collect
1a. Information you provide directly
- Contact form: name, email address, company name, and message.
- WhatsApp / email: messages you send through our communication channels.
1b. Automatically collected information
- Analytics data (Google Analytics 4): pages visited, session duration, traffic sources, device type, and city-level geolocation (not precise).
- Core Web Vitals: page performance metrics (LCP, INP, CLS) sent to GA4.
- Scroll depth: how far you scroll through a page (25%, 50%, 75%, 100%).
- Heatmap & session replay (Microsoft Clarity): anonymous interaction recordings (clicks, scrolls) to help us improve UX.
- Server logs: IP address, browser, operating system, and request timestamps.
2. Legal Basis for Processing
We process data based on legitimate interests for improving our services and consent for analytics services. You may withdraw consent at any time by contacting us.
3. How We Use Information
- Responding to inquiries and contact form submissions.
- Improving website quality and performance.
- Analyzing usage patterns for content development.
- Complying with applicable legal obligations.
4. Sharing with Third Parties
We do not sell your personal data. We only share data with trusted service providers, limited to operational necessity:
- Google LLC - Google Analytics 4, Google Tag Manager. Privacy policy: policies.google.com/privacy
- Microsoft Corporation - Microsoft Clarity (heatmap & session replay). Policy: privacy.microsoft.com
- Vercel Inc. - Hosting & CDN. Policy: vercel.com/legal/privacy-policy
5. Cookies
Our website uses cookies for analytics. You can disable cookies in your browser settings. Disabling cookies will not affect core website functionality.
6. Data Retention
Analytics data is retained for a maximum of 26 months in Google Analytics per default settings. Contact form data is kept for as long as needed to respond to your inquiry, up to 2 years.
7. Your Rights
Under applicable data protection law, you have the right to:
- Access personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to processing for marketing purposes.
- Withdraw previously given consent.
To exercise these rights, contact us at [email protected].
8. Data Security
Our website uses HTTPS with TLS 1.2/1.3. We implement industry-standard security practices; however, no internet data transmission is 100% secure.
9. Policy Changes
We may update this policy at any time. Significant changes will be announced on this page with a revised update date.
10. Contact Us
Questions about this privacy policy may be sent to:
Eltera Digital Teknologi Indonesia
Email: [email protected]
Bandung Barat, West Java, Indonesia